FAQs
can i place a custom order?
Yes! Click here to contact us about a custom piece.
Can already existing pieces be customized?
For most pieces, yes! If you’d like to inquire about a stone, metal, chain, or size not listed on a product’s page, contact us at info@lucillegeistjewelry.com. Please specify what product you’re enquiring about and what you would like to customize.
do you take returns?
There are selected pieces in the collection that are returnable, we just ask that the product comes back in the same condition received. All returns must be made within 30 days of purchase. If your order is past the 30-day mark, we can provide store credit i
If you would like to inquire about returning an item, please email us at info@lucillegeistjewelry.com.
if my piece gets damaged, do you offer repairs?
We offer repairs on a case-by-case basis. Most repairs are free of charge and will depend on the specific circumstance. They tend to be case by case but it would be good to have a gerneral boundary line for the public to have access too.
how can i find out my ring size?
WHEN WILL I RECEIVE MY ORDER?
All pieces are made-to-order and will ship 3-4 weeks from the date of your order.
Orders are shipping using USPS priority mail. When your order ships, you’ll receive an automated email with your tracking information. This may be filtered into your spam folder, so check there if you can’t locate it.
IF I LIVE IN NEW YORK CITY, CAN I PICK UP MY ORDER?
Possibly! After you place your order, send us an email at info@lucillegeistjewelry.com to ask if we can arrange something.